Hammersmith Man and Van Service Terms and Conditions

These Terms and Conditions govern the provision of services by Hammersmith Man and Van. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Hammersmith Man and Van, the provider of removal, transport and associated services.

1.2 "Customer" means any individual, business, or organisation that books or uses the Company’s services.

1.3 "Services" means man and van, removal, transport, loading, unloading, packing, and any other services agreed between the Company and the Customer.

1.4 "Goods" means all items, belongings, furniture, equipment or other property handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Service Area" means the primary operating locations covered by the Company, including Hammersmith and surrounding areas, as may be updated by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van removal and transport services within the Service Area and to destinations across the United Kingdom, subject to availability and agreement at the time of booking.

2.2 The Services may include collection, loading, secure transport, unloading and, where agreed, basic packing or unpacking assistance.

2.3 The Company reserves the right to refuse the transport of any Goods which, in its sole discretion, are unsafe, illegal, hazardous, excessively heavy, or not properly packaged.

2.4 The Customer is responsible for ensuring adequate access at collection and delivery points, including parking, entry routes, and any required permissions or permits.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted communication channels. A booking is only confirmed when the Company has provided written or verbal confirmation and, where required, the Customer has paid any deposit.

3.2 When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, property type, number and nature of Goods, special handling requirements, and preferred dates and times.

3.3 Quotations are based on the information provided by the Customer. The Company reserves the right to amend the quotation and charge additional fees if the actual requirements differ from those stated at the time of booking.

3.4 Any change to the booking details, including dates, addresses, or the volume of Goods, must be communicated to the Company as early as possible. Changes are subject to availability and may result in adjusted charges.

3.5 The Customer is responsible for ensuring that parking arrangements are in place, including any permits or local authority requirements near the collection and delivery addresses. Any fines, penalties or additional costs incurred due to inadequate parking arrangements may be charged to the Customer.

4. Pricing and Payments

4.1 The Company may charge on an hourly basis, fixed fee, or a combination, as set out in the quotation or booking confirmation.

4.2 Prices are exclusive of congestion charges, tolls, parking fees, and similar charges, unless expressly included in the quotation. Where such charges apply on the day of service, the Customer will be responsible for reimbursing the Company.

4.3 The Company may require a deposit to secure a booking. Deposits are payable at the time of booking and may be non-refundable, subject to the cancellation terms set out in these Terms and Conditions.

4.4 Unless agreed otherwise in writing, all outstanding balances must be paid in full immediately upon completion of the Services. The Company reserves the right to refuse to unload Goods until full payment has been received.

4.5 The Company accepts payment methods as communicated to the Customer prior to or at the time of booking. The Company may decline certain payment methods at its discretion.

4.6 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate, and to recover any reasonable costs incurred in pursuing late payments, including legal and collection costs.

5. Cancellations, Postponements and Waiting Time

5.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably possible.

5.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:

(a) Cancellation more than 48 hours before the agreed start time: deposit may be retained, but no further cancellation fee will normally be charged.

(b) Cancellation within 24 to 48 hours of the agreed start time: up to 50 percent of the quoted price may be charged.

(c) Cancellation within 24 hours of the agreed start time, or failure to be available or provide access at the agreed time: up to 100 percent of the quoted price may be charged.

5.3 Postponements requested by the Customer are treated as cancellations and re-bookings. Waiver or reduction of cancellation charges is at the sole discretion of the Company.

5.4 If the Company arrives at the collection or delivery address at the agreed time and is unable to gain access or is obliged to wait due to delays caused by the Customer or third parties, waiting time may be charged at the Company’s standard hourly rate.

6. Customer Responsibilities

6.1 The Customer must ensure that all Goods are suitably packed and prepared for transport, unless packing has been expressly included in the Services.

6.2 The Customer is responsible for properly labelling any fragile, delicate or high-value items and for giving clear instructions for their handling.

6.3 The Customer must remove and secure any personal documents, cash, jewellery, and other valuables prior to the commencement of the Services. The Company will not be liable for loss of valuables that were not disclosed and specifically agreed to be handled.

6.4 The Customer must ensure that any appliances are disconnected, defrosted, drained, and prepared for transport. The Company does not carry out plumbing, electrical or gas disconnections.

6.5 The Customer must ensure that all Goods can be safely moved, including dismantling furniture where necessary, unless dismantling is part of the agreed Services.

7. Excluded and Special Goods

7.1 The following Goods are excluded from transport unless previously agreed in writing:

(a) Hazardous or dangerous items, including explosives, flammable substances, gas cylinders, and chemicals.

(b) Illegal items or substances.

(c) Perishable or temperature-sensitive Goods.

(d) Live animals or plants.

(e) Items of extraordinary value, including but not limited to jewellery, precious metals, antiques, artwork, and collections.

7.2 If such Goods are transported without the Company’s knowledge or consent, the Company will have no liability for any loss, damage or delay, and the Customer shall indemnify the Company for any resulting claims, damages or expenses.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.

8.2 The Company will not be liable for any loss or damage arising from circumstances beyond its reasonable control, including but not limited to severe weather, traffic conditions, road closures, accidents, acts of third parties, or public authority actions.

8.3 The Company’s liability for loss of or damage to Goods, whether caused by negligence or otherwise, shall not exceed a fair market value of the affected Goods, subject to any overall limit communicated to the Customer prior to the provision of Services.

8.4 The Company shall not be liable for:

(a) Loss or damage to Goods packed by the Customer, unless evidence shows that such loss or damage was caused by the Company’s gross negligence.

(b) Cosmetic damage to items which were not adequately protected or were inherently fragile.

(c) Loss of data or software on electronic devices.

(d) Indirect, special or consequential losses, including loss of profit, income, contracts, business, goodwill, or anticipated savings.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage.

8.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

9. Timeframes and Delays

9.1 While the Company will use reasonable efforts to adhere to agreed arrival and completion times, such times are estimates only and are not guaranteed.

9.2 The Company will not be liable for any loss or expense incurred by the Customer as a result of delays, unless caused by the Company’s gross negligence and provided that such liability is not otherwise excluded or limited by these Terms and Conditions.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in line with relevant UK waste and environmental regulations. The Company does not handle or dispose of waste unless such service is expressly agreed in advance.

10.2 The Customer must not present general household waste, building rubble, hazardous materials, or prohibited items as part of a standard removal job. These require specific arrangements and may be refused by the Company.

10.3 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have full ownership and authority to dispose of such items.

10.4 Additional charges may apply for the removal and lawful disposal of unwanted items, particularly where the items are heavy, bulky, or subject to specific disposal requirements.

10.5 The Customer agrees not to request or encourage the Company to dispose of items unlawfully, including fly-tipping or leaving items in unauthorised locations. The Customer shall indemnify the Company for any fines, penalties or claims arising from unlawful disposal requested or caused by the Customer.

11. Insurance

11.1 The Company maintains insurance cover appropriate for a professional man and van and removal service. Details of cover can be provided upon request.

11.2 The Customer is encouraged to maintain separate insurance for Goods in transit and for high-value items, as the Company’s liability may be limited under these Terms and Conditions and the terms of any applicable policy.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

12.2 Submitting a complaint does not suspend the Customer’s obligation to pay undisputed amounts due for the Services.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer for the purpose of managing bookings, providing Services, processing payments and meeting legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with third parties except where necessary to perform the Services, comply with the law, or with the Customer’s consent.

14. Amendments to Terms and Conditions

14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated versions will apply to bookings made after the date of publication of the revised terms.

14.2 Continued use of the Services after any amendments have been notified or published will constitute acceptance of the updated Terms and Conditions.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreement, understanding or arrangement, whether oral or written.

17.2 No variation of these Terms and Conditions shall be binding unless agreed in writing by the Company.