Hammersmith Man And Van Service Terms and Conditions

These Terms and Conditions govern the provision of Hammersmith Man and Van services, including removals, collections, deliveries, loading assistance, and related transport work. By making a booking, the customer agrees to these terms in full. If any term is unclear, the customer should seek clarification before confirming the service. These terms are intended to set out the rights and responsibilities of both parties in a clear, fair, and practical way.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating the man and van in Hammersmith, and “you” or “the customer” refers to the person, business, or organisation booking the service. All bookings are accepted subject to vehicle availability, staff availability, and the information provided at the time of booking.

These terms apply to all standard jobs, including single-item moves, multi-item transport, small office relocations, student moves, furniture collection, and local or long-distance work where agreed. Any special requirements, such as stairs, parking restrictions, heavy lifting, or time-sensitive access, should be disclosed in advance so that the correct service can be arranged.

Booking Process

A booking is considered requested only when the customer provides the necessary job details, including collection and delivery addresses, preferred date and time, item list, access conditions, and any additional handling requirements. We may provide an estimate based on the information supplied. However, the final price or time allocation may change if the job details differ from the original description.

Once a quote is accepted, the booking becomes provisional until confirmed by us. Confirmation may depend on route planning, staffing, vehicle allocation, and any required deposit or advance payment. It is the customer’s responsibility to ensure that all information provided is accurate and complete. Incorrect or incomplete information may result in delays, revised pricing, or refusal to proceed if the service cannot be safely completed as planned.

We reserve the right to decline any booking where the work is unsuitable, unsafe, unlawful, or beyond the scope of our available resources. Examples may include items that exceed safe lifting limits, access routes that cannot accommodate the vehicle, or circumstances that present a risk to people, property, or lawful operation. If a booking is declined after an estimate has been given, no contract will arise unless otherwise agreed in writing.

Customers must ensure that someone is available at the collection and delivery points, unless alternative arrangements have been agreed beforehand. Delays caused by missed access, lack of keys, absent recipients, or unresolved entry restrictions may incur waiting charges. We may also need to reschedule the service if the job cannot be completed within a reasonable time or without undue risk.

If parking permits, loading bays, or access permissions are required, the customer must arrange them unless we have expressly agreed to do so. Any fines, penalties, tow charges, or additional costs arising from the failure to secure proper access or lawful parking will be the customer’s responsibility, provided such costs were reasonably avoidable by the customer’s action or omission.

Payments

Payment terms will be confirmed at the time of booking or prior to the job commencing. We may require a deposit, partial prepayment, or full payment in advance depending on the size, distance, timing, or nature of the service. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable.

Any estimate provided is based on the information available at the time and may be adjusted if the job changes materially. Examples include extra items, additional floors, waiting time, stair carries, long carries, disassembly or reassembly work, or changes to the route or delivery points. Extra charges will be discussed where reasonably practicable before being applied.

Payments must be made using the methods we accept at the time of booking or completion. If a payment is declined, reversed, or otherwise not successfully received, we may suspend or withhold the service until full payment is made. Where recovery action is required for unpaid sums, the customer may be liable for reasonable costs associated with collection, to the extent permitted by law.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation periods may vary depending on the size of the job and the agreed timing, but the closer the cancellation is to the scheduled start time, the more likely a cancellation fee will apply. Where a deposit has been paid, it may be retained in full or in part to cover administrative and scheduling costs, where lawful and proportionate.

If the customer cancels after we have begun travel to the collection point, or after staff and vehicle resources have been reserved for the job, a fee may be charged to reflect time, distance, labour, and lost availability. Repeated short-notice cancellations may result in refusal of future bookings.

We may reschedule a job without liability if operational circumstances beyond our reasonable control prevent the service from being completed as planned. These circumstances may include severe traffic disruption, vehicle breakdown, adverse weather, staff illness, unsafe access, or events affecting lawful road use. In such cases, we will aim to offer an alternative time where reasonably possible.

Performance of the Service

The service is provided with reasonable skill and care. We will take reasonable steps to protect items during loading, transit, and unloading. However, the customer remains responsible for ensuring that items are suitable for transport, properly packaged if necessary, and able to withstand ordinary handling associated with a man and van service.

Unless otherwise agreed, our staff are not required to dismantle items, disconnect appliances, remove fixtures, or carry out specialist handling. Where such tasks are undertaken by agreement, the customer accepts that certain risks are inherent. We may refuse to handle items that are dangerous, contaminated, excessively fragile, or likely to cause injury or damage.

We may rely on the customer’s instructions regarding item placement, access, and handling methods. If the customer or their representative gives instructions that are unsafe, unlawful, or inconsistent with these terms, we may decline to follow them. Any delay caused by the customer’s instructions, actions, or failure to prepare the premises may affect completion times and final charges.

Liability and Damage

We will be liable for direct loss or damage only where it is caused by our negligence, breach of contract, or wilful misconduct, and only to the extent permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

For the avoidance of doubt, we are not responsible for pre-existing damage, structural issues, concealed defects, or damage arising from poor packaging, overloading, unstable stacking, inadequate access, or the inherent characteristics of the item itself. Customers should remove or secure loose parts, fittings, and contents before transport.

If damage occurs and is attributable to our actions, the customer must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the issue. We may inspect the item or arrange assessment before any decision is made. Our liability, where established, may be limited to repair, replacement, or the fair market value of the affected item, whichever is appropriate and lawful.

Customer Responsibilities

The customer must ensure that goods are lawfully owned, possessed, and ready for lawful transport. Any items handed to us must not be stolen, counterfeit, prohibited, hazardous, or otherwise unlawful to carry. The customer also confirms that all goods are accurately described and that no undeclared dangerous materials are included among them.

Where the job involves large, heavy, or valuable items, the customer should highlight this before the booking is confirmed. We may require additional labour, vehicle space, or precautions where the nature of the goods demands it. Failure to disclose such information may result in revised charges, refusal to proceed, or limitation of liability for resulting delay or damage.

The customer is also responsible for ensuring that suitable access is available at both ends of the job. This includes keys, codes, entry permissions, and instructions for navigating premises. If access is limited or delayed, we may charge for waiting time or additional effort if the delay is outside our control.

Waste and Disposal Regulations

Where the service includes removal, disposal, or transport of waste, the customer must ensure that all waste is described accurately and lawfully separated where required. We will only handle waste in accordance with applicable UK waste rules and may refuse any load that appears to include hazardous, unlawful, or incorrectly described material. The customer must not request disposal of items that require specialist licensing unless we have expressly agreed to provide a compliant service.

We may transport general waste, bulky household waste, and other permitted materials only where lawful arrangements are in place. It is the customer’s responsibility to ensure that items presented for disposal are suitable for lawful transfer and processing. If items are misdescribed, contaminated, or mixed with prohibited waste, the customer may be charged for additional handling, sorting, return transport, or lawful disposal costs.

If any waste transfer documentation, declaration, or proof of lawful disposal is needed, the customer must provide accurate information promptly. We may refuse to proceed if the waste load cannot be handled in compliance with environmental and transport rules. No part of our service should be interpreted as a commitment to ignore or bypass legal obligations relating to waste management.

Delays, Force Majeure, and Unavoidable Events

We are not responsible for failure or delay caused by events beyond our reasonable control. These may include traffic incidents, road closures, extreme weather, public emergencies, industrial action, vehicle breakdown, fuel shortages, utility failures, or legal restrictions affecting movement or access. In such cases, performance obligations are suspended for the duration of the event.

If an unavoidable event prevents completion of the service, we will take reasonable steps to rearrange the booking or refund any payment for work not performed, less any non-recoverable costs already reasonably incurred. Neither party will be liable for indirect or consequential losses arising from such events, to the extent permitted by law.

Where part of the job has already been completed before an interruption occurs, payment may remain due for the portion carried out. We may also charge for any additional waiting, travel, or labour incurred where the interruption was outside our control and not caused by our breach.

Claims and Complaints

Any complaint or claim should be raised promptly so that the matter can be investigated. The customer should provide relevant details, including the date of the service, a description of the issue, and supporting evidence where available. Delayed reporting may make it harder to verify facts and may limit available remedies.

Where appropriate, we may request the opportunity to inspect items, records, or the location before a final decision is reached. The customer must not dispose of, repair, or alter the item in a way that prevents reasonable assessment unless urgent steps are necessary to reduce damage or comply with safety requirements.

Nothing in this section affects any rights the customer may have under applicable consumer law. However, any remedy will be assessed in line with these terms and the relevant legal framework. We aim to resolve genuine issues fairly and efficiently.

Governing Law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless the law provides otherwise and a different forum is required.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay in enforcing any right under these terms shall operate as a waiver of that right. The most current version of these terms applies to bookings accepted after the date of publication or update.